Refund policy
Return & Refund Policy
We want you to be happy with your purchase. Please read our return and refund policy carefully before placing your order.
Returns
We do not offer voluntary returns or refunds for reasons such as change of mind, incorrect choice of size, color, style, or simply no longer wanting the product, except where a return or refund is required by applicable consumer law.
For online purchases in the European Union, customers generally have a 14-day right of withdrawal from the date they receive their order, subject to applicable legal exceptions. Customers who exercise this right must follow the applicable return procedure and conditions.
Defective, Damaged, or Incorrect Products
Please inspect your order immediately after receiving it.
If you receive a product that is defective, damaged, or materially different from what you ordered, please contact us as soon as possible at:
Please provide your order number and, where appropriate, clear photos or videos showing the issue so that we can assess the problem.
If the product is confirmed to be defective or otherwise covered by your legal consumer rights, we will provide an appropriate remedy in accordance with applicable law. Where a full refund is legally required, the full purchase amount will be refunded to your original payment method.
Non-Returnable Items
Certain products may be excluded from the right of withdrawal where permitted by applicable law, including products that are sealed for health or hygiene reasons and have been unsealed after delivery, personalized products, and other legally exempt products.
Exchanges
We do not offer voluntary exchanges unless required by applicable law.
If you receive a defective, damaged, or incorrect product, please contact us before sending anything back. We will provide instructions based on your specific situation.
European Union 14-Day Right of Withdrawal
If you purchase from our online store within the European Union, you generally have the right to withdraw from your purchase within 14 days after receiving the goods, without providing a reason, subject to legal exceptions.
If you exercise your right of withdrawal, the product must be returned in accordance with the applicable legal requirements. You may be responsible for the direct cost of returning the goods where permitted by law and where we have informed you of this before purchase.
Refunds
We do not provide voluntary refunds outside the circumstances required by applicable consumer law.
If you validly exercise your legal right of withdrawal, or if a product is defective and applicable law requires a refund, we will process the refund in accordance with the applicable legal requirements.
Approved refunds will normally be sent to the original payment method. Processing times may vary depending on your bank or payment provider.
If you have any questions regarding returns or refunds, please contact us at: